Frequently asked questions

Are you a licenced plumber?

I am a licenced plumber and my plumbing licence number is 51243. My licenced classes can be verified with the Victorian Building Authority. For details please see the Victorian Building Authority website.

What payment methods do you accept?

Payment can be made by Cash, Direct Deposit or by Cheque. (Please make cheques payable to Distinction Plumbing).
The account details for online banking direct deposit are:

Account name: Distinction Plumbing.
BSB: 013 - 355
Account Number: 4778 - 54492

Please quote the invoice number as a reference so that your payment can be entered in to the system as paid when your funds are honoured.
Note: this is a deposit account only.

What is your postal address?

Disitnction Plumbing's postal address is :

North Rd LPO
P.O. Box 8123
East Brighton, Victoria, 3187

What is your ABN ?

Distinction Plumbing's ABN is: 26 948 812 747

What are your business hours?

I offer standard business hours from 9.00 am until 5.00 pm, Monday to Friday.
Arrangements can be made for after hours inspections.

Do you charge hourly or offer a fixed price?

I charge most work at an hourly rate because I feel that this method offers the customer better value for money. (This does not include clearing blocked drains, blockages are charged at a fixed rate).

What is your current hourly rate?

My current labour rate is $110.00 per hour which includes GST (during standard business hours only). Any material or other charges are additional and are not included in the labour charge.

What do your plumbing services cost?

I do charge a minimum of $110.00 (including GST) for labour with jobs that take less than 1 hour, materials are an additional charge. This does exclude blocked storm water / sewerage drains that require machining as they are charged at a fixed rate.

Drain blockage machine clearing starts from $253.00 for the first hour and $110.00 per additional hour after the first hour.

Basic drain camera inspections start from $295.00 for the first hour and $110.00 for each additional hour after the first hour. (Basic camera inspections means no sonde location or accurate distance counting.)

What are your payment terms?

I appreciate payment on completion, however, I can offer a 7 day invoice account from the invoice date to selected customers.

What are your warranty terms?

I offer a 6 year guarantee on workmanship only (14 day guarantee on machine cleared blockages and temporary set ups).
All materials and fixtures are guaranteed by their respective manufacturers.

How did the name Distinction Plumbing come about?

The name Distinction plumbing came from the fact that I scored high distinctions in all of my plumbing examinations during my apprenticeship.